Annual Players Club Reset FAQ It’s January 1! Why don’t I know my Tier Status yet?We are currently resetting all players in our database to reflect their Tier level for 2025 as part of our annual Credit Reset. This process takes several hours to complete. Please check back January 2 when this process is complete, and your Tier level is finalized. Can I still use my Players Club Card during the Credit Reset?Yes! During the annual Credit Reset, you can use your card as you normally would. You will still earn points, Tier credits and you can still redeem points for free play, food and beverage, and show lounge tickets, if you choose to do so! Where is my monthly free play? Where are my annual bonus points? Where are my food and beverage credits?Until the annual Credit Reset process is complete, and depending on your Tier status, monthly free play, annual bonus points and food and beverage credits will not be available until January 2. Thank you for your patience. Will I still earn Players Club points on January 1?Yes, you are still earning points. The annual Credit Reset process will not impact your point totals or earning. Will I still earn Tier Credits on January 1?Yes, you will continue to earn Tier credits as you play but they will not be reflected until Jan 2. When will this annual Credit Reset process be completed?The annual Credit Reset process will be completed by January 2, at which time you will be able to print your new card and see your Tier level for 2025. Players Club FAQ How can I check my Tier or Players Club Points balance?Check your balance by visiting the Players Club kiosks, or Guest Services Desk. How is my Tier determined?A member’s Tier is set in January and is determined by your total play in the previous year. Do Tier Credits reset each year?Yes—Tier Credits reset every January. Tier Credits are used to determine the Tier level you’re in. Your Tier for the current year is determined by your play from the previous year. Do Players Club Points also reset?Players Club Points only expire after 12 months of inactivity. As long as there is activity on your account at least once a year, the points will never expire. Is it possible to be downgraded to a lower Tier?Yes—you can be downgraded to a lower Tier if you fail to earn the required Tier Credits to maintain your current Tier level. A downgrade will only occur in January of each year, when Tier Credits are reset to zero. For example; if a Silver Member earns only 200 Tier Credits by December 31, they will become a Bronze Member in the following year. Is it possible to be upgraded to a higher Tier?Yes—you can be upgraded to a higher Tier by achieving the Tier Credits required for the next Tier. You earn Tier Credits from January 1–December 31. The activity in the year determines your Tier level for the next calendar year. If you play enough to reach the next Tier at any point within the calendar year, you will be automatically upgraded to the higher Tier the following day. For example; if a Silver Member earns 5,430 Tier Credits, they will be upgraded to the Gold Tier level and will also be guaranteed Gold status for the following year. Why do I need a new card every year?Your Players Club Card expires at the end of every calendar year. In January, you are asked to visit Guest Services to be issued a new card reflecting the current year. Your old card will still work; however, you may be entitled to more Players Club benefits with your new card. If you moved Tiers throughout the year, your old card will not reflect your new status. Players Club Points transfer from old cards to new cards as long as there remains activity on the account. How do I print and redeem my monthly food & beverage credit?Platinum and Diamond tier guests can redeem credit vouchers at the Players Club Kiosks or Guest Services and use them at any food outlet at Casino Regina or Moose Jaw. Any unused balance will expire at the end of the month. Players Club Online Presale FAQ What is it?Players Club Members now have the ability to purchase tickets online during the Players Club presale. Previously the Players Club presale was limited to phone and in person sales only. How does it work?Players Club Members that have a valid email address on file will receive the password via email once a new show is announced! Enter that password in the “Promo Code” box when you purchase your tickets here. What is Presale Elite?Silver Members and higher are eligible for Presale Elite giving even earlier access to entertainment tickets. Some restrictions apply. See Box Office for full details. Offer valid on presale shows only. Must present Players Club Card in person at Box Office to qualify. How do I sign up?Not a Players Club Member? Fill out this form and pick up your Players Club Card at the Players Club Desk on your next visit. Already a member? Visit the Guest Services Desk to update your email address to begin receiving the Players Club presale password. Can I choose my seat?Yes, you can choose your seats during the the Players Club presale. Will I be charged a ticketing fee?Yes, standard ticket service charges apply. What if I don’t want to give you my email address, how will I get the password?To access the Players Club presale online, you must be a Players Club Member and have a valid email address. You can take advantage of the Players Club presale over the phone and in person without a password. How do I purchase tickets during the Players Club presale?50. Enter the Players Club presale password in the “Promo Code” field. 51. Click “Apply Promo Code” button. 52. Select seats and then proceed to checkout. It’s January 1! Why don’t I know my Tier Status yet?We are currently resetting all players in our database to reflect their Tier level for 2025 as part of our annual Credit Reset. This process takes several hours to complete. Please check back January 2 when this process is complete, and your Tier level is finalized. Can I still use my Players Club Card during the Credit Reset?Yes! During the annual Credit Reset, you can use your card as you normally would. You will still earn points, Tier credits and you can still redeem points for free play, food and beverage, and show lounge tickets, if you choose to do so! Where is my monthly free play? Where are my annual bonus points? Where are my food and beverage credits?Until the annual Credit Reset process is complete, and depending on your Tier status, monthly free play, annual bonus points and food and beverage credits will not be available until January 2. Thank you for your patience. Will I still earn Players Club points on January 1?Yes, you are still earning points. The annual Credit Reset process will not impact your point totals or earning. Will I still earn Tier Credits on January 1?Yes, you will continue to earn Tier credits as you play but they will not be reflected until Jan 2. When will this annual Credit Reset process be completed?The annual Credit Reset process will be completed by January 2, at which time you will be able to print your new card and see your Tier level for 2025. How can I check my Tier or Players Club Points balance?Check your balance by visiting the Players Club kiosks, or Guest Services Desk. How is my Tier determined?A member’s Tier is set in January and is determined by your total play in the previous year. Do Tier Credits reset each year?Yes—Tier Credits reset every January. Tier Credits are used to determine the Tier level you’re in. Your Tier for the current year is determined by your play from the previous year. Do Players Club Points also reset?Players Club Points only expire after 12 months of inactivity. As long as there is activity on your account at least once a year, the points will never expire. Is it possible to be downgraded to a lower Tier?Yes—you can be downgraded to a lower Tier if you fail to earn the required Tier Credits to maintain your current Tier level. A downgrade will only occur in January of each year, when Tier Credits are reset to zero. For example; if a Silver Member earns only 200 Tier Credits by December 31, they will become a Bronze Member in the following year. Is it possible to be upgraded to a higher Tier?Yes—you can be upgraded to a higher Tier by achieving the Tier Credits required for the next Tier. You earn Tier Credits from January 1–December 31. The activity in the year determines your Tier level for the next calendar year. If you play enough to reach the next Tier at any point within the calendar year, you will be automatically upgraded to the higher Tier the following day. For example; if a Silver Member earns 5,430 Tier Credits, they will be upgraded to the Gold Tier level and will also be guaranteed Gold status for the following year. Why do I need a new card every year?Your Players Club Card expires at the end of every calendar year. In January, you are asked to visit Guest Services to be issued a new card reflecting the current year. Your old card will still work; however, you may be entitled to more Players Club benefits with your new card. If you moved Tiers throughout the year, your old card will not reflect your new status. Players Club Points transfer from old cards to new cards as long as there remains activity on the account. How do I print and redeem my monthly food & beverage credit?Platinum and Diamond tier guests can redeem credit vouchers at the Players Club Kiosks or Guest Services and use them at any food outlet at Casino Regina or Moose Jaw. Any unused balance will expire at the end of the month. What is it?Players Club Members now have the ability to purchase tickets online during the Players Club presale. Previously the Players Club presale was limited to phone and in person sales only. How does it work?Players Club Members that have a valid email address on file will receive the password via email once a new show is announced! Enter that password in the “Promo Code” box when you purchase your tickets here. What is Presale Elite?Silver Members and higher are eligible for Presale Elite giving even earlier access to entertainment tickets. Some restrictions apply. See Box Office for full details. Offer valid on presale shows only. Must present Players Club Card in person at Box Office to qualify. How do I sign up?Not a Players Club Member? Fill out this form and pick up your Players Club Card at the Players Club Desk on your next visit. Already a member? Visit the Guest Services Desk to update your email address to begin receiving the Players Club presale password. Can I choose my seat?Yes, you can choose your seats during the the Players Club presale. Will I be charged a ticketing fee?Yes, standard ticket service charges apply. What if I don’t want to give you my email address, how will I get the password?To access the Players Club presale online, you must be a Players Club Member and have a valid email address. You can take advantage of the Players Club presale over the phone and in person without a password. How do I purchase tickets during the Players Club presale?100. Enter the Players Club presale password in the “Promo Code” field. 101. Click “Apply Promo Code” button. 102. Select seats and then proceed to checkout. Learn to play Blackjack with Casino Regina and Moose Jaw. 1880 Saskatchewan Drive Regina, Saskatchewan S4P 0B2 1-800-555-3189 21 Fairford Street East Moose Jaw, Saskatchewan S6H 0C8 1-306-694-3888

Have Some Fun at Casino Regina Casino Regina is the prairies’ number one entertainment destination. The Casino itself was once Regina’s Union Train Station – an important stop for travellers, settlers and goods making their way cross-country. Now, it’s all aboard for fun with your favourite games, dining, and live performances at our Vegas-style Show Lounge. Come on in… we’re ready when you are! Open Sunday to Thursday, 9am-4am Open 24 hours on Fridays and Saturdays. Watch the video below to hear about the story behind Casino Regina’s recent renovations Casino Regina Renovation Story Casino Regina Renovation Story The story behind our recent renovations at Casino Regina Watch the video below to hear about the story behind Casino Moose Jaw’s recent renovations Casino Moose Jaw Renovation Story Casino Moose Jaw Renovation Story Casino Moose Jaw, Where the Twenties Roar Again! Casino Moose Jaw is located in the heart of downtown and attached to the world famous Temple Gardens Mineral Spa. The Casino celebrates Moose Jaw’s colourful past with architecture and murals reminiscent of a time when bootleggers bucked the system, and jazz and dancing filled the streets. Open Monday to Sunday, 9am-4am Casino Regina is the prairies’ number one entertainment destination. The Casino itself was once Regina’s Union Train Station – an important stop for travellers, settlers and goods making their way cross-country. Now, it’s all aboard for fun with your favourite games, dining, and live performances at our Vegas-style Show Lounge. Come on in… we’re ready when you are! Open Sunday to Thursday, 9am-4am Open 24 hours on Fridays and Saturdays. Watch the video below to hear about the story behind Casino Regina’s recent renovations Casino Regina Renovation Story Casino Regina Renovation Story The story behind our recent renovations at Casino Regina The story behind our recent renovations at Casino Regina Watch the video below to hear about the story behind Casino Moose Jaw’s recent renovations Casino Moose Jaw Renovation Story Casino Moose Jaw Renovation Story Casino Moose Jaw, Where the Twenties Roar Again! Casino Moose Jaw is located in the heart of downtown and attached to the world famous Temple Gardens Mineral Spa. The Casino celebrates Moose Jaw’s colourful past with architecture and murals reminiscent of a time when bootleggers bucked the system, and jazz and dancing filled the streets. Open Monday to Sunday, 9am-4am 1880 Saskatchewan Drive Regina, Saskatchewan S4P 0B2 1-800-555-3189 21 Fairford Street East Moose Jaw, Saskatchewan S6H 0C8 1-306-694-3888

1880 Saskatchewan Drive Regina, Saskatchewan S4P 0B2 1-800-555-3189 21 Fairford Street East Moose Jaw, Saskatchewan S6H 0C8 1-306-694-3888

NASA chose Prism’s “Spaceship Superstar” as the official song aboard Space Shuttle Discovery during its historic final flight which…

Casino Etiquette Every game has its rules. Here are some guidelines to follow while at our casinos and the Show Lounge to keep it fun for everyone. Entry Rules Minimum age 19 years. ID compulsory. Use of electronic devices is not permitted at table games or in Touch Bet pits. Premises are monitored by video and audio surveillance. Backpacks are not allowed on premises. Inappropriate behavior toward our guests or staff may result in removal from the premises. House Rules NO MINORS – Visitors must be 19 years or over. Government issued ID may be requested at any time. SMOKING – Smoking or use of e-cigarettes is not permitted on the gaming floor. We have designated outdoor smoking areas for guests. Use of tobacco pipes, cigars or chewing tobacco is prohibited in all areas. ALCOHOL – Casinos Regina & Moose Jaw are licensed establishments. Beverages purchased on-site must be consumed on-site. Outside alcohol is prohibited. CANNABIS (ALSO KNOWN AS MARIJUANA) – Smoking or vaping cannabis is not permitted on the gaming floor or on the premises. Cannabis is not allowed in our designated smoking area. DRESS CODE – Guests must be appropriately dressed. Any clothing depicting violence or associated with any known violent or criminal group is prohibited. UNAUTHORIZED LOITERING – Unauthorized loitering or solicitation, such as: asking for change or cigarettes, picking cigarette butts off the ground outside the smoking patios or outside the building, or not actively gambling but watching other people play is not permitted. People exhibiting these behaviours will be asked to leave. DISRUPTIVE BEHAVIOUR – For everyone’s safety; running, profane language, horseplay, littering, mischief, fighting, vandalism and carrying a weapon are strictly prohibited. DISTURBING LITERATURE / SOLICITATION – Handing out printed material or literature, or solicitation or any kind (petitions, surveys, etc.) is prohibited on casino property unless given prior approval from management or the SaskGaming marketing team. PHOTOGRAPHY – We want you to remember your visit, but please respect the privacy of other guests. Photography is permitted with the exception of Cashier’s Desks, surveillance cameras and live table games. No photos, video or audio recordings of another person may be taken without their consent. Intrusive or abusive behaviour is prohibited. Commercial photography must be authorized by management. ELECTRONIC DEVICES – Use of electronic devices is not permitted at table games or in Touch Bet pits during play. Guests must step away from the table or pit to use ther electronic device. BAGGAGE – Backpacks and duffle bags are not allowed on the premises. MONITORING – Premises are monitored by video and audio surveillance. SERVICE ANIMALS – Approved service animals and guide dogs are permitted. All other animals and pets are prohibited from entering the casino. ADMITTANCE – Casinos Regina & Moose Jaw reserve the right to refuse admittance. Inappropriate and/or abusive behaviour toward guests or staff may result in removal from the premises. ENTITLEMENTS – Voluntarily self-excluded and involuntarily excluded individuals are not eligible to receive any winnings, credits or prizes. Withheld winnings will be directed to the Casino Cares program. Let’s keep Casino Regina a fun and friendly atmosphere for everyone. Casino Chips Value chips are used for betting on all card games. Value chips may be purchased at any table throughout the casino and are redeemable at our Cashier’s Desks. Colour chips are used for Roulette only. Each player receives a distinct and different chip colour to avoid confusion between winning bets. These chips have no value anywhere else in the casino. Colour chips are restricted to the table where purchased and must be exchanged for value chips before leaving the table. Poker / Table Games Casinos Regina & Moose Jaw intend to offer all guests a clean, friendly and pleasant place to play. Therefore, it is important to maintain a reasonable level of decorum. Language and behaviour will be of a standard appropriate for ladies and gentlemen. Only English will be permitted while a hand is in play. Criticism of the way other players have elected to play their hands or their general style of play is impolite, undersireable and will not be tolerated. Repeated infractions will result in the guest being asked to leave for the day. A player is entitled to enter or exit the game at any time without being subject to criticism from another player. Talk or action demeaning of other players or employees will not be tolerated. Some examples include throwing cards, name-calling and other such behaviour. Making statements of taking action that could unfairly influence the course of play, whether or not the guest is involved in the pot is unacceptable. All cards are to be kept in plain view. Cards will never be held in a concealed manner below the table level or behind the edge of the table. Acting out of turn, whether betting, calling or especially in Folding, is a serious violation of poker etiquette. Showing your down cards to anyone during a hand, even if All-in is not allowed. If shown to an active player, then that hand must be shown to all active players. Do not deliberately overstate your hand at showdown. When going All-in, the player should announce that he/she is All-in. There should be no agreement to check a hand to the showdown when a third player is All-in. Deliberately splashing chips into the pot is prohibited. Do not read another player’s hand at the showdown before it has been placed face up on the table. Needlessly stalling the action of the game is prohibited. Discarded hands should be released in a low line of flight. (Not at the dealer’s hands or board cards) Food can be ordered at the poker tables when permitted. Side tables must be used. Soiled hands may not touch the cards. (Handi-wipes are available) There are many situations in the Poker Room where action is considered improper, and it would not be proper to assign a specific penalty for them. A specific penalty cannot be used because the severity of the infraction is determined by the intent of the player. Cell phones and other electronic devices are not permitted when a player has a live hand (guests are required to step away from the table to use their cell phones). Angling is not permitted. Players should familiarize themselves with our house rules and tournament rules prior to playing. Casino Regina Management and staff thank all guests and players for their adherence to these rules of etiquette and decorum. Every game has its rules. Here are some guidelines to follow while at our casinos and the Show Lounge to keep it fun for everyone. Entry Rules Minimum age 19 years. ID compulsory. Use of electronic devices is not permitted at table games or in Touch Bet pits. Premises are monitored by video and audio surveillance. Backpacks are not allowed on premises. Inappropriate behavior toward our guests or staff may result in removal from the premises. House Rules NO MINORS – Visitors must be 19 years or over. Government issued ID may be requested at any time. SMOKING – Smoking or use of e-cigarettes is not permitted on the gaming floor. We have designated outdoor smoking areas for guests. Use of tobacco pipes, cigars or chewing tobacco is prohibited in all areas. ALCOHOL – Casinos Regina & Moose Jaw are licensed establishments. Beverages purchased on-site must be consumed on-site. Outside alcohol is prohibited. CANNABIS (ALSO KNOWN AS MARIJUANA) – Smoking or vaping cannabis is not permitted on the gaming floor or on the premises. Cannabis is not allowed in our designated smoking area. DRESS CODE – Guests must be appropriately dressed. Any clothing depicting violence or associated with any known violent or criminal group is prohibited. UNAUTHORIZED LOITERING – Unauthorized loitering or solicitation, such as: asking for change or cigarettes, picking cigarette butts off the ground outside the smoking patios or outside the building, or not actively gambling but watching other people play is not permitted. People exhibiting these behaviours will be asked to leave. DISRUPTIVE BEHAVIOUR – For everyone’s safety; running, profane language, horseplay, littering, mischief, fighting, vandalism and carrying a weapon are strictly prohibited. DISTURBING LITERATURE / SOLICITATION – Handing out printed material or literature, or solicitation or any kind (petitions, surveys, etc.) is prohibited on casino property unless given prior approval from management or the SaskGaming marketing team. PHOTOGRAPHY – We want you to remember your visit, but please respect the privacy of other guests. Photography is permitted with the exception of Cashier’s Desks, surveillance cameras and live table games. No photos, video or audio recordings of another person may be taken without their consent. Intrusive or abusive behaviour is prohibited. Commercial photography must be authorized by management. ELECTRONIC DEVICES – Use of electronic devices is not permitted at table games or in Touch Bet pits during play. Guests must step away from the table or pit to use ther electronic device. BAGGAGE – Backpacks and duffle bags are not allowed on the premises. MONITORING – Premises are monitored by video and audio surveillance. SERVICE ANIMALS – Approved service animals and guide dogs are permitted. All other animals and pets are prohibited from entering the casino. ADMITTANCE – Casinos Regina & Moose Jaw reserve the right to refuse admittance. Inappropriate and/or abusive behaviour toward guests or staff may result in removal from the premises. ENTITLEMENTS – Voluntarily self-excluded and involuntarily excluded individuals are not eligible to receive any winnings, credits or prizes. Withheld winnings will be directed to the Casino Cares program. Let’s keep Casino Regina a fun and friendly atmosphere for everyone. Casino Chips Value chips are used for betting on all card games. Value chips may be purchased at any table throughout the casino and are redeemable at our Cashier’s Desks. Colour chips are used for Roulette only. Each player receives a distinct and different chip colour to avoid confusion between winning bets. These chips have no value anywhere else in the casino. Colour chips are restricted to the table where purchased and must be exchanged for value chips before leaving the table. Poker / Table Games Casinos Regina & Moose Jaw intend to offer all guests a clean, friendly and pleasant place to play. Therefore, it is important to maintain a reasonable level of decorum. Language and behaviour will be of a standard appropriate for ladies and gentlemen. Only English will be permitted while a hand is in play. Criticism of the way other players have elected to play their hands or their general style of play is impolite, undersireable and will not be tolerated. Repeated infractions will result in the guest being asked to leave for the day. A player is entitled to enter or exit the game at any time without being subject to criticism from another player. Talk or action demeaning of other players or employees will not be tolerated. Some examples include throwing cards, name-calling and other such behaviour. Making statements of taking action that could unfairly influence the course of play, whether or not the guest is involved in the pot is unacceptable. All cards are to be kept in plain view. Cards will never be held in a concealed manner below the table level or behind the edge of the table. Acting out of turn, whether betting, calling or especially in Folding, is a serious violation of poker etiquette. Showing your down cards to anyone during a hand, even if All-in is not allowed. If shown to an active player, then that hand must be shown to all active players. Do not deliberately overstate your hand at showdown. When going All-in, the player should announce that he/she is All-in. There should be no agreement to check a hand to the showdown when a third player is All-in. Deliberately splashing chips into the pot is prohibited. Do not read another player’s hand at the showdown before it has been placed face up on the table. Needlessly stalling the action of the game is prohibited. Discarded hands should be released in a low line of flight. (Not at the dealer’s hands or board cards) Food can be ordered at the poker tables when permitted. Side tables must be used. Soiled hands may not touch the cards. (Handi-wipes are available) There are many situations in the Poker Room where action is considered improper, and it would not be proper to assign a specific penalty for them. A specific penalty cannot be used because the severity of the infraction is determined by the intent of the player. Cell phones and other electronic devices are not permitted when a player has a live hand (guests are required to step away from the table to use their cell phones). Angling is not permitted. Players should familiarize themselves with our house rules and tournament rules prior to playing. Casino Regina Management and staff thank all guests and players for their adherence to these rules of etiquette and decorum. Learn to play Blackjack with Casino Regina and Moose Jaw. 1880 Saskatchewan Drive Regina, Saskatchewan S4P 0B2 1-800-555-3189 21 Fairford Street East Moose Jaw, Saskatchewan S6H 0C8 1-306-694-3888

1880 Saskatchewan Drive Regina, Saskatchewan S4P 0B2 1-800-555-3189 21 Fairford Street East Moose Jaw, Saskatchewan S6H 0C8 1-306-694-3888